Refund policy

Right of Withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you make use of your right of withdrawal as a consumer, you shall bear the regular costs of the return shipment.

For all other aspects of the right of withdrawal, the regulations apply, which are reproduced in detail in the following

***Withdrawal Notification***

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of withdrawal, you must send us (Lindify UG (haftungsbeschränkt), Breite Straße 2, 70173 Stuttgart, Germany, e-mail: contact@kyuone.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

***End of Withdrawal Notification***

The right of withdrawal does not apply to goods that are not suitable for return for reasons of hygiene if their seal has been removed after delivery.

We inform you about the sample withdrawal form in accordance with the statutory provisions as follows:

***Sample Withdrawal Form***

If you wish to withdraw from the contract, please fill out and return this form.

(*) Delete where not applicable

***End of Sample Withdrawal Form***